Horrible rate increase

122% internet rate hike after falling out of my promotion. Offered a 100% rate increase after mentioning they would bring down my internet speed since I wasn’t even using half of my current plan’s speed. When one person household cannot afford to double their internet cost solution was to either “send an iPod” in which I’d get a $40 credit to use toward the cost or “add a mobile line” for the same credit so I’d end up STILL paying the same rate with added services I DO NOT NEED from Comcast.

Responses

XfinityRichard

Official Employee

•

1.4K Messages

2 days ago

Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience, I know how frustrating this experience has been for you regarding getting your billing statement lowered. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_jyjtmo

Horrible rate increase

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