Horrible experience

We had our milestone 25th anniversary Radiothon for the Children’s hospital planned for A YEAR. They even came out on Monday and installed the phone lines for us to use the following two days. These were set up for people to call in and make donations. They failed to mention that those very phones would not be functioning the next two days when we needed them because of some “maintenance” that apparently absolutely had to be done. 
Not having Internet and phones significantly impacted our ability to raise very important funds for our community.
It is not acceptable inform a business, who relies on your services as a radio station a day in advance. We should’ve been given notice further in advance, and also the ability to push back or reschedule the service date because it was not absolutely necessary. 
Due to your lack of consideration for a long time customer, our final total raised was significantly lower than it could’ve been if people were able to actually call in and make donations. 
So very disappointed with the way we were treated. What a nightmare.