Visitor
•
2 Messages
Horrible experience
Incorrect billing repeatedly. Each agent promised to fix it, credit did not come through. Supervisor did not call back. Disconnected from chats. Then changed my plan without authorization. Absolute nightmare that is still not resolved. I am going to have to switch to another carrier.
XfinityJohnG
Official Employee
•
1.8K Messages
1 day ago
Thank you for reaching out here @user_xsx56m. That is certainly not the experience we would like you to have, and I will be happy to check on any billing questions from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0