Horrible experience

On February 18th 2025 I got a text message stating my 50% discount with Comcast is ending so I got in touch with Comcast to see if it was a spam I spoke with Yashika and she told me that she could do something to lower my bill so I said sure. I was paying $325 a month for TV high speed internet and a landline. She came back and told me that she could offer me a deal with TV high-speed internet a landline and two mobile devices for $198 a month. I told her that I would take that deal and I don't even want the mobile devices cuz I'm happy with my provider. She told me that I had the phones because it was part of the deal. So I said okay. Throat to conversation I kept questioning her because the deal just didn't seem right. I asked her how long does this deal last for and she told me that it does not go up in the future. Forward one month and I went online to check the bill and $280 was allocated for TV I speed internet and the landline and separately was $100 charge for the mobile devices which turned out to be $380 and I was promised $200 even more than I was paying before. So I got on the phone told them everything and the person said that that deal should not have been promised to me because she made a mistake. For a moment I told her I didn't care I have that deal in writing and I want it. But when I realize that she could not authorize that and I knew that I accepted the offer of $225 a month for TV and high speed internet only and that I could return the mobile devices and get credited with any charges associated with them. She then put me on the phone with somebody from the mobile end of Xfinity and the gentleman said that he canceled the lines and he emailed me the return slips to be printed out. A few hours went by and I didn't get the email and the two cell phones were still active. So I called up Xfinity Mobile spoke with someone who told me that they could not cancel those lines because they were pastor 14-day window to return them. I told him that I did not care and I was promised that I could return these and that Xfinity messed up the whole deal anyway so it wouldn't matter that it's past the 14 days. Eventually I was on the phone almost an hour with him and he disconnected me conveniently. So I decided to go down to Xfinity store in my local mall to see if I could talk to someone in person and as you know all they do is put you on the computer screen to speak with a representative from Xfinity. She couldn't do anything either so I just left there went back home called somebody on the mobile end and finally got somebody to accept the return cancel the lines and email me the return slips. Such incompetence in lack of communications for a company that is a communications company. If I had the choice to go somewhere else other than getting a dish stuck on my roof I would. If I have any more problems with Xfinity I will get a dish put on my roof. And it's funny when you go to the tags on the bottom of this page and select something it says it can't process that and you have to refresh the page and I had to rewrite this all over again That's great.