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user_yvptcp
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2 Messages

Tuesday, November 12th, 2024 5:45 PM

Horrible experience with trying to get help

I am exhausted from trying all of the different ways that Xfinity wants me to submit my request. Every time I do, something fails, and I am required to do it all over again. Xfinity has reached out to me to opera check appointment to fix a number of problems with Internet and streaming. All I wanna do is schedule that appointment.

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10 days ago

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XfinityJamesC

Official Employee

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1.7K Messages

10 days ago

Greetings, @user_yvptcp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues scheduling an appointment, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_yvptcp

2 Messages

I do not see a “bell icon”. Please make this less complicated. 

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10 days ago

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XfinityJamesC

Official Employee

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1.7K Messages

Thank you for letting me know, @user_yvptcp. Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

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