Horrible Cx sercice

Hello, I am writing to submit a formal complaint regarding my most recent phone call with Xfinity Mobile customer service. During the call, I could hear people laughing and talking in the background, along with a significant amount of noise. The situation gave me the impression that my concerns were not being taken seriously. I also felt that the representative was not paying proper attention to my questions or making a genuine effort to address my concerns. This made the call frustrating and left me feeling that my time and concerns were not respected. I expect professional, respectful, and attentive customer service. Unfortunately, this was not my experience during this call. This is not the first time I have had a disappointing experience with Xfinity Mobile customer service. As a result of these repeated experiences, I have decided to switch to another mobile phone provider. These experiences have significantly affected my trust in your company. This incident should be formally documented and reviewed by a supervisor. I would also appreciate a response explaining how this matter will be addressed. Thank you for your time and attention. Best regards, A dissatisfied Xfinity Mobile customer