Horrible customer service-5+hours to activate

I have had an utterly poor experience dealing with xfinity to activate my new phone. I had an android, and wanted to get am iphone.. when ordering via chat there seemed to be no issue with getting the phone and having my number transferred over.

After I got my phone, it took [edited] 5 hours to get it activated, and im still on the line trying to get this resolved. I experienced [edited] customer service via the chat, and was essentially told to go into the store to resolve the issue that [edited] created. I was told to make and pay for a new phone line just to transfer my number. The chat disconnected 4 times with different agents. My iPhone was updated with the incorrect number twice. 

Horrible, and seriously will not be with xfinity much longer. My account should be credited [edited] for this month for having to spend the entire night simply activating a new phon

e all purchased through [edited]..