Horrible Customer Service

Horrible service. I've been charged twice and none of your incompetent agents will help. The last one I got kept giving me dead air that I kept thinking he hung up on me. I keep getting the run around with no help. God I hate Xfinity.

Then I got an email from Akash [Edited: "Personal Information”] who claimed they wanted to help because I put in a bad review. Sent all of the information and never heard back.

Today I went to an Xfinity center where the agent there was a sarcastic desk tapping uncaring agent. None of the other incompetent agents actually filed anything. He did but still actually didn't take any care and actually belched like a lowlife when we walked out.

I'm done with this Horrible company. Verizon is now in my area and I'm going to switch.

Responses

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XfinityAmandaB

Official Employee

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3.5K Messages

1 hour ago

CLReit That is not the experience we want any customer to have when reaching out for help. I know when a bill is not what is expected, it is a cause to reach out, and we appreciate the chance to help. Getting charged twice is an odd one since most of our customers use automatic payments. When Something like this happens, I always ask whether there were any recent changes to your payment or payment options. For example, did you need to pay your bill early and set up a scheduled payment for a different date?

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Customer Service

user_ui435100

Horrible Customer Service

XfinityAmandaB

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