Visitor
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1 Message
Horrible customer service
I am writing this review for my grandma she had to cancel her services due to having to move in with her daughter one person told her she would get her 88$ back and when she went to return the box she had 3 days after she was charged for that also so basically stole 88$ then got another 11 n some change store service was worse for her then phone Bobby seem to know what was going on or who had already stated what so she got jipped out almost 100$ as a elderly lady already living in a fix income shame on you Xfinity .
XfinityGabriel
Official Employee
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3.3K Messages
2 hours ago
Hi there! Thanks for reaching out. That’s definitely not the kind of service we want anyone to have, especially when it involves billing concerns and a transition as important as a move. I completely understand how frustrating and upsetting that must feel. I’m really sorry to hear about your grandma’s experience. We’d like to take a closer look at the account and billing to make sure everything was handled correctly, including the refund and the equipment return charges. If anything was missed or needs to be corrected, we’ll work to make it right. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. We'll personally review this for you and help get some clarity and resolution.
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