Visitor
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1 Message
Horrible customer service
Called xfinity customer service and the service representative that I spoke to was no help at all just kept trying to put us on a promotion I said it multiple times I dont want it and I would like my mother's internet fixed please and he kept going back to her internet speed and the promotion when I asked for a manager he instantly said he was the manager and wouldn't transfer me to anyone else and I asked please put me on hold I would not like to speak to him anymore and he told me that was not possible to speak to anyone else I would ha ve to hang up and call back and wait another 35 minutes to speak to someone. We are probably going to switch to another provider after this review.
XfinityNatalie
Official Employee
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674 Messages
2 hours ago
Greetings, user_9ut9ih! I appreciate you posting on our XFINITY Community forum. This is never the experience we want for you to go through. We understand helping family is important, and it is vital for your Internet to work at all times. We do not wish to lose you as a valued member! Please allow us the opportunity to rectify this issue for you.
You may send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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