HORRIBLE CUSTOMER SERVICE

To Xfinity Management:

I am filing a formal complaint regarding the unacceptable service I received as a new customer. Within my first week of service, I contacted support because my local channels are not appearing on my Xfinity Stream app. Instead of resolving this issue, the representative spent the majority of the call discussing a personal vacation itinerary, How he and his friends' plans to come to America, and his interest in Maryland’s (where I live)  war history and the 13 colonies.

I attempted to be polite and engage with him, but he was not doing his job. He was getting all of his information wrong and incorrectly claimed I did not have a service plan, which I know I do. As an elderly, disabled woman with ADHD and autism (AuDHD), I find this professional negligence to be completely unacceptable. Telling customers about a private life and vacation plans is not in the job description, and if he had focused on his work instead of his itinerary, he would have seen my correct package information.

When I eventually checked him on his behavior, he began to over-talking me and was incredibly rude and yelling me to calm down.   He then labeled me as "abusive" to justify hanging up, despite the fact that he was the one neglecting his duties and goading me into frustration. This is what happens when other cultures do jot conform to ours. I do not like when MEN over talk and dismiss women. I am the customer and I didnt want to hear are his vacation plans only for him to tell me I didnt have a plan. I am on hold right now and the nice young lady already knew my plan and all I did was give her my name.  So in the firt 20 seconds of speaking to her she knew my plan.

I am requesting an immediate correction of my channel lineup and a significant credit to my account for the lack of service and the disrespect I experienced. I will also be contacting the Better Business Bureau to file a formal report.