Visitor
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2 Messages
Horrible customer service
I had the worst service today at 4:00 EST. The representative had me on hold for 55 minutes and hung up on me. I’m going to report this to the news and cancel my xfinity subscription.
Visitor
•
2 Messages
I had the worst service today at 4:00 EST. The representative had me on hold for 55 minutes and hung up on me. I’m going to report this to the news and cancel my xfinity subscription.
XfinityJon
Official Employee
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1.2K Messages
1 day ago
Good afternoon user_vau0l4. I can assure you this is not the experience we want for you. I would be more than happy to review your account, and happy to assist you further.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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