Visitor
•
1 Message
Horrible Customer Service
I ordered a new iPhone nearly a month ago and believe it was stolen either at the warehouse or during transit with FedEx. I received an empty iPhone box upon delivery.
I promptly submitted all required documentation to Xfinity Mobile and filed a claim (Claim #[Edited: "Personal Information"]). Despite following up via email on three separate occasions, I have not received any response or resolution.
I am extremely disappointed with the lack of communication and support regarding this matter. Based on my experience, I would caution others to be aware that customer assistance may be limited in situations like this.
XfinityAldrik
Official Employee
•
2.4K Messages
15 hours ago
Thank you for taking the time to reach out to us and explain what happened @Afroza. I’m truly sorry you’ve had to go through this. Receiving an empty box instead of your new iPhone and then getting no updates after submitting your documentation would be incredibly frustrating for anyone, and I completely understand why you’re disappointed.
I’d like to look into the status of your claim and make sure it gets the attention it needs. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0