Horrible customer service

@XfinityVictor​ The only reason that a new modem will fix my issue, is because i will then have excess to a piece of equipment that i am supposed to have excess to by l;aw...It does not fix the issue that i was forced to spend over 6 hours dealing with abuse from your customer service department with no recourse but to wait for new equipment when the original problem could have been solved in less than 5 minutes by simply listening to a customer... FYI I have a doctorate in computer science and understand more about your network than you do. please compare the cost of a phone call to the cost of having a technician personally come and replace a piece of equipment that did not need to be replaced...

@XfinityVictor Thank you, your lack of response explains to me exactly how much I, as a customer, can expect from your company in the future, I may very well decide to conduct my future business with STARLINK, as i believe that they at least care about their customers...

@user_ziu2q3 I hear your frustration loud and clear, and I want to sincerely apologize. Being treated as though you don’t understand your own network, especially with your background is not the experience we want any of our customers. We appreciate your feedback and want to make sure your time and expertise are respected. 

@XfinityQuemekia Thank you for the apology.  However please do not expect me to believe any apology i get.  If you truly wish to repair your company's reputation, I would now be receiving a phone call from a technician who can actually solve my issue rather than making me wait for equipment that is not needed.  (I can even provide him/her with instructions on how to fix the problem)

@user_ziu2q3 Our team communicates over social media, and Forums. We do want to do our best to assist you, and handle our interactions here for tracking.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.