Visitor
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20 Messages
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours of grief, and dumb requests to unplug it and plug it back in...I eventually ended up with them having to send me a new modem, because they are unwilling to LISTEN to what the problem is, and instead read useless information out of some script...please let your customers talk to people who instead know what they are doing.
user_ziu2q3
Visitor
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20 Messages
7 hours ago
As an added bonus, I have now received 16 unwanted robo-texts referring me to courses of action that have NOTHING to do with my issue. As well as two additional call backs to tell me that they are unable to help me further...maybe they should have an actual technician call me instead of running interference for their sub-par customer service reps ...
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user_ziu2q3
Visitor
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20 Messages
7 hours ago
Add to everything else, an additional 7 unrequested emails that are also bot responses giving more canned, useless information...
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user_ziu2q3
Visitor
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20 Messages
6 hours ago
so now my responses are being privatized so no one can read them...
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user_ziu2q3
Visitor
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20 Messages
6 hours ago
so asking for an apology for being called a bigot and moron is apparently offensive in some way. Or is it just my imagination that my reasponses are being blocked from public view...i do not even rate a response for my original problem...
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user_ziu2q3
Visitor
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20 Messages
6 hours ago
and now my posts are being deleted...
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XfinityVictor
Official Employee
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2K Messages
5 hours ago
user_ziu2q3 Hello, I am very sorry you had a bad experience over the phone with the agent. Certainly not the experience we want for our customers. I hope the new modem resolves the service issue you are having.
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user_ziu2q3
Visitor
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20 Messages
5 hours ago
I would at least like a response from the individual who is deleting my posts. At least give me a reason for doing so as i have not used profanity or stated ANYTHING that is untrue...
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