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user_ziu2q3
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20 Messages

Monday, February 9th, 2026 9:51 PM

Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me.  All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours of grief, and dumb requests to unplug it and plug it back in...I eventually ended up with them having to send me a new modem, because they are unwilling to LISTEN to what the problem is, and instead read useless information out of some script...please let your customers talk to people who instead know what they are doing.    

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13 hours ago

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user_ziu2q3

Visitor

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20 Messages

17 hours ago

As an added bonus, I have now received 16 unwanted robo-texts referring me to courses of action that have NOTHING to do with my issue. As well as two additional call backs to tell me that they are unable to help me further...maybe they should have an actual technician call me instead of running interference for their sub-par customer service reps ...

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user_ziu2q3

Visitor

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20 Messages

17 hours ago

Add to everything else, an additional 7 unrequested emails that are also bot responses giving more canned, useless information...

 

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user_ziu2q3

Visitor

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20 Messages

17 hours ago

so now my responses are being privatized so no one can read them... 

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user_ziu2q3

Visitor

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20 Messages

16 hours ago

so asking for an apology for being called a bigot and moron is apparently  offensive in some way.  Or is it just my imagination that my reasponses are being blocked from public view...i do not even rate a response for my original problem...

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user_ziu2q3

Visitor

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20 Messages

16 hours ago

and now my posts are being deleted...

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XfinityVictor

Official Employee

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2K Messages

16 hours ago

user_ziu2q3 Hello, I am very sorry you had a bad experience over the phone with the agent. Certainly not the experience we want for our customers. I hope the new modem resolves the service issue you are having.

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user_ziu2q3

Visitor

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20 Messages

16 hours ago

I would at least like a response from the individual who is deleting my posts.  At least give me a reason for doing so as i have not used profanity or stated ANYTHING that is untrue... 

7

XfinityVictor

Official Employee

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2K Messages

I am sorry, I understand you are not using profanity, but your comments were going against the acceptable use policy. Comments have been removed by a moderator for violating the 'bumping' rule outlined in the Acceptable Use Policy.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

Again

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33.5K Messages

@user_ziu2q3​

I would at least like a response from the individual who is deleting my posts.  At least give me a reason for doing so as i have not used profanity or stated ANYTHING that is untrue... 

Also, it was removed for Bumping, as @XfinityVictor mentioned, but also for solicitation and language.  Also like @XfinityVictor mentioned you might want to read our Guidelines and our Acceptable Use Policy which you agreed to when signing up for these Forums.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 hours ago

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Again

Expert

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33.5K Messages

@user_ziu2q3​ 

You asked and I gave you the complete reason why your post was removed.  And, making snarky comments directed toward any Expert or official employee could get you banned from the Forums.  You  might want to follow my advice and read those.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 hours ago

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Again

Expert

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33.5K Messages

@user_ziu2q3​ 

Oh, I see you sent a direct message in violation of the Guidelines, too.  You're hitting on all threads.  

FWIW, after I gave you all the reasons why your post was deleted, all you had to do was say thank you and I'm sorry.  Snarkiness gets you no where here.

And, you could have done a factory reset on that modem yourself.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 hours ago

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user_ziu2q3

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20 Messages

I apologize, but as i explained already, i have already received this information over three hours ago from an employee of xfinity as you can plainly see in the previous posts. please forgive me if i ignore further posts from you, as they are simply no longer relevant... thank you for your time...

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13 hours ago

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