Horrible customer service

@XfinityVictor​ The only reason that a new modem will fix my issue, is because i will then have excess to a piece of equipment that i am supposed to have excess to by l;aw...It does not fix the issue that i was forced to spend over 6 hours dealing with abuse from your customer service department with no recourse but to wait for new equipment when the original problem could have been solved in less than 5 minutes by simply listening to a customer... FYI I have a doctorate in computer science and understand more about your network than you do. please compare the cost of a phone call to the cost of having a technician personally come and replace a piece of equipment that did not need to be replaced...

@XfinityVictor Thank you, your lack of response explains to me exactly how much I, as a customer, can expect from your company in the future, I may very well decide to conduct my future business with STARLINK, as i believe that they at least care about their customers...

I am sorry, I understand you are not using profanity, but your comments were going against the acceptable use policy. Comments have been removed by a moderator for violating the 'bumping' rule outlined in the Acceptable Use Policy.