Visitor
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1 Message
Horrible customer service
I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative.
I was told I would receive free WiFi due to the outage, yet it is still not working. At this point, I am paying for a service I do not have and cannot get clear assistance for.
I am requesting immediate resolution, confirmation of appropriate credits, and direct communication from a representative who can actually address this issue.
This experience has been unacceptable.
EG
Expert
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115.4K Messages
7 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.8K Messages
7 hours ago
Hi there, @user_jiue40 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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