Horrible customer service

Question

I spent an hour on the phone requesting a refund and got no help then requested a supervisor and got passed around to different employees before ultimately being hung up on. Why was I billed when I canceled service already? Why was I hung up on after an hour on the phone? Id love an answer to these questions if someone could help

XfinityEmilyB · Answer

user_xj366r Welcome to our community forum! Thank you for taking time out of your day to bring your recent experience to our attention. If I was billed for service after cancelling, I'd be reaching out too. You're in great hands with my team and we will stick with you here until you confirm that all your concerns are fully resolved :).

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

Customer Service

user_xj366r

Horrible customer service

XfinityEmilyB

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