Visitor

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1 Message

Wednesday, October 29th, 2025

Horrible customer service

my bill is wrong and I’ve been trying to reach a live agent since yesterday and all I’m getting is the AI and being kept on hold for hours! As a customer this is not how I wanna be treated at a place where I spend my hard earned money at. Won’t be with xfinity for long and I’ll make sure to share my with the general public on my socials! Absolutely ridiculous!

Oldest First
Selected Oldest First

Official Employee

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2.5K Messages

5 days ago

 

user_5hskcs I appreciate you taking time out of your busy day to bring your concerns to our attention. I'd like an opportunity to review your account and make sure your billing is accurate so I can turn this into a positive experience :). 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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