Visitor
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1 Message
Horrible customer service
Xfinity’s customer service is absolute garbage two months ago. My bill went from $83.99 to $150 I called to cancel my services, but the customer service rep told me that he could bring the price back to what it was and guaranteed that price for 24 months. Fast forward to yesterday I checked my bill and it was $95. I contacted customer service and I told them the issue And they told me it was because they changed the service agreement for auto pay and that it needs to be a bank account instead of a debit card. would it really was was a reason for them to make more money or get me to call in so they could cost me with their mobile service plan. after getting the runaround in my time wasted for 25 minutes and asked if I wanted the mobile plan probably 50 times the customer service rep harassed me via push notifications probably 25 of them and once I said this is getting out of hand I don’t want the mobile service. They ended the chat .
XfinityThomasC
Official Employee
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2.9K Messages
5 hours ago
Hello, @user_1vajsi sorry to read about your surprise price increase and experience with customer service. The automatic payment and paperless billing discount is a monthly statement credit offered to new and existing eligible customers when enrolled in automatic payments and paperless billing. When you have Xfinity Internet and sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $10 discount on your monthly Xfinity bill. The discount begins within 45 days after signing up and may take up to two (2) billing statements to show up on your Xfinity bill.
Starting June 26, 2025, we no longer offer automatic payments and paperless billing discount for credit cards and debit cards. Existing customers who enrolled with a credit or debit card before this date and receive a $2 monthly discount on their bill, can keep it unless they change their services, become ineligible or until further notice.
I would be happy to review your account to check the status of your autopay/paperless billing discount and lower priced opportunities for your service. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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