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user_g7gpgp
1st Topic

Visitor

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1 Message

Wednesday, October 15th, 2025

HORRIBLE customer service

By far the worst customer service I’ve ever experienced. No matter how many times you chat with them online OR call, nothing is ever resolved. You can tell their customer service center is in another country which is why they don’t understand anything your telling them. 

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Updated 

3 hours ago

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XfinityChristy

Official Employee

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2.4K Messages

3 hours ago

 

user_g7gpgp I sincerely apologize that your experience with our customer service has been so frustrating and unsatisfactory. Dealing with unresolved issues and feeling unheard is incredibly stressful, and that is certainly not the level of support we want you to receive. Please know that we have specialized support teams right here who can escalate and tackle complex issues. We are hre to help. Can you tell me about the issue you are facing? 

 

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