Visitor
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1 Message
HORRIBLE customer service
This was absolutely the worst customer service experience I have encountered. I was told that a technician was able to come today between 12-3pm, okay fantastic! 3:15pm comes around I ask the agent through the chat feature where they are and they said they are running behind because of another job before me. 5pm comes around still no tech, I ask again where they are; oh they are on their way. No they weren’t. Then I was told they will be here before 6pm. I’m already having enough and very frustrated as I have waited around all afternoon. Then I was just told before 8pm and then right after that between 8am-10am tomorrow. WHAT?!?!? I can’t get in contact with any managers or supervisors. Nothing to be done. I waited around all day for a technician to show but no one. HORRIBLE service and I’ll be literally SURPRISED if someone shows up tomorrow. I work from home and need my internet! This is crazy and so disappointed. Thinking of changing providers because of this experience.
XfinityNatalie
Official Employee
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249 Messages
3 days ago
Good afternoon, user_dts0k0! Thanks for taking the time to reach out to our XFINITY Community Forum. It’s perfectly reasonable to be upset with your recent unexpected situation, and this is never the experience we wish upon any of our valued members. I would love the opportunity to help review your account to find out more information on what is causing the delay of your appointment.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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