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user_zq4m2x
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Visitor

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1 Message

Friday, August 1st, 2025

Horrible customer service

I hate xfinity. Horrible customer service. Horrible website. Can’t even access billing in website. They charge way too much. But where am I supposed to go for internet. Xfinity has a monopoly. 

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Updated 

3 hours ago

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XfinityRichard

Official Employee

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2.6K Messages

3 months ago

Hi there, @user_zq4m2x ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with not being able to access your billing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_jfj1if

Visitor

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3 Messages

Horrible internet service ,bad service. Raised price without notice &43.00 to $116.

always freezing on sporting events

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3 hours ago

0

user_jfj1if

Visitor

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3 Messages

Every football game had freezing, horrible service when called about it raised price 

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3 hours ago

0

user_jfj1if

Visitor

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3 Messages

Costumer service was not understandable, probably Middle East Iran

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3 hours ago

0

XfinitySean

Official Employee

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234 Messages

Thanks for joining us in the community forums, user_jfj1if! I'm sorry to hear you've been running into issues while watching sporting events and that your bill increased. We'd be more than happy to help! To get a better idea of the issues you've been having, is the picture freezing when watching sporting events through any particular streaming service and have you noticed if it occurs when watching any other programs?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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