Visitor
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1 Message
Horrible customer service!
I spoke with an agent yesterday, my wifi is billed separately through my rent. My cable was disconnected because my bank account was hacked. They promised me my wifi wouldn't be disconnected. Yet it was. The agent yestersay said they reinstated my wifi. And gave me an extension on my bill. But neither happened. And now I cannot speak to an agent.
XfinityRaf
Official Employee
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1.1K Messages
1 day ago
Good afternoon @user_d0n6oa. If you could send our team a direct message with your full name and full address, we can look into what happened with your internet service and see what we can do about making a payment arrangement.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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