Horrible customer service

I'm a long time customer and usually am nice and understanding when dealing with customer service I usually get better service if nice and most reps appropriate it. 

The last few months sense WrestleMania the Peacock app freezes multiple times during PLEs. The other weekend same problem so I contacted customer service and the person wouldn't listen to me asking me things that had nothing to do with my problem and multiple times and I just had to close the chat and start another. The next person started out fine but she started asking things that had nothing to do with Peacock, like wanting to know what kind of tv I have and if it works on mobile after specifying it's through the cable box.   

This part is what really upset me, other then continue helping me she tries to upsell me with lies. She told me she can give me faster Internet for a cheaper price and a free iPad. I said no but she kept pushing refusing to help me with the problem I'm dealing with And when I ask for details she kept pushing free and I said ok stressed out. When she gave me details she said there was. $30 fee for the iPad and services which is not free, she then said my bill will still be cheaper. This has taken 30 mins sense she changed subjects and she won't take NO so I say ok my mom can use the ipad. Then we go through the stuff to get it and after about 45 minutes she tells me I have to pay a government fee of $52. I called her out for wasting my time and I'm on disability and can't afford that she kept pushing wanting me to call someone to borrow the money and I was done and ended the chat.

First why would Comcast have their customer service reps try up selling when we are already dealing with your service not working right? It's just plain rude and disrespectful to your customers.

Second I haven't gotten the help I contacted them for. I know the customer service reps go off a script and there is some things they can't but it's obvious these last few I dealt with need better training and learn how to deal with people. My issues was a app crashing through the cable box, it has nothing to do with my tv brand and I'm not using my phone. It's obvious the issues is on Comcast side being I only started having the issues a few months ago. At first figured it was because WrestleMania they where having problems so I didn't report it but now whenever I watch a WWE PLE on Peacock it freezes and crashes. 

Like I said this is not ok customers shouldn't be up sold when we are already having issues with your services. You have your reps more worried about up selling them actually doing their jobs at the cost of the customer. If you trained them on how to be understanding and able to work with different people and how to actually help this problem would be a problem.

I am physically and mentally disabled on a fixed income and this situation as effected both my issues and it's hard to go through all the [Edited: Language] it takes it out of me. This is my last try on getting things fixed and made right before I make it a legal matter, this whole situation wasted my time, effected me physically a mentally