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user_nlrx95
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Visitor

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Thursday, May 1st, 2025 2:07 PM

Horrible customer service

Edited: "Personal Information

DATE/TIME: 2025-05-01 08:41:37

I had an unpleasant experience with Yolanda via the chat referenced above. Yolanda was dismissive and lied about my options to start service. Luckily, I was able to connect with a more respectful and supportive rep via phone to complete my transaction. Please have Yolanda review xfinity's policies and participate in interpersonal communication and chat etiquette training so she is able to relay accurate information in a respectful manner.

Question

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Updated 

3 days ago

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XfinityChristy

Official Employee

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2K Messages

3 days ago

 

Oh wow, user_nlrx95, I'm so sorry you had a bad chat experience via our Xfinity chat. Feeling dismissed and misled is really upsetting, and that's not how we want you to be treated. I'm glad you connected with a helpful rep by phone and got things sorted. Thank you for letting us know. We take this seriously and will share your feedback with the right teams for review and training on policies and respectful communication. Providing accurate info and support is key. To make sure this is review by the correct team, please send me a direct message with yoru full name and address. This will allow to locate that chat.
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 
Again, I apologize for that negative experience.

 

 

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