Skip to main content

    Support

    Offers

U
user_uldogk
1st Topic

1 Message

Monday, March 31st, 2025 3:04 PM

Horrible customer service

I have been trying for the last 45 minutes to attempt to schedule a technician visit for a camera that is not working unsuccessfully. I have gone round and round with the Xfinity assistant without resolution. Impossible to get a person on the phone and unable to schedule appointment. We pay to much money to not be able to receive timely response to issues 

Question

 • 

Updated 

4 days ago

15

1

0

XfinityAngie

Official Employee

 • 

1.8K Messages

4 days ago

 

user_uldogk, Thanks so much for reaching out to Xfinity Support. I am so sorry for the frustration this has caused. I would be happy to assist you with getting a tech visit set up. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

0

0

forum icon

New to the Community?

Start Here