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user_32owfb
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Friday, October 18th, 2024 6:13 PM

Horrible customer service

Xfinity / Comcast [Edited: "Language"]  whenever you call as I'm trying to upgrade something it asked you nine times if you can text you a number for chat first off it's a robot second off you say no every time it texts you the number anyway trying to get a hold of an actual person. [Edited: "Language"] 

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Updated 

28 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

28 days ago

 

user_32owfb - Thank you for taking the time to provide your feedback. We'd appricate the opportunity to help in every way we can and turn this experience around. Can you please send a direct chat message with your full name and complete service address along with a brief overview of your concern to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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