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user_kwomqe
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Monday, September 16th, 2024 6:36 PM

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Horrible Customer Service

Xfinity has got to be NUMBER 1 in the worst customer service. Not only is it almost impossible to reach an actual human but when you speak to someone it's someone overseas. I've had several calls for them trying to set up my internet which was filled with lies, they never refunded my money for a NOW account which was never even set up and now 2 months after someone came to my house to install the internet and told me they were not going to charge me installation fees they are trying to charge me fees. DO NOT get XFINTY. Absolutely the worst company!

Question

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Updated 

8 months ago

35

2

EG

Expert

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110.6K Messages

8 months ago

The concern is not "accessibility / disability" help related.............................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAmandaB

Official Employee

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2.2K Messages

8 months ago

 

user_kwomqe Thank you so much for making a post about your experiences while trying to get your services set up. This is not at all the experiance we want any customer to have while trying to establish services. I would love the change to help make sure if we promised to take care of any install fees that is honored for you. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_kwomqe

3 Messages

Hi This issue still has not been resolved I have 2 ECM ticket numbers [Edited: "Personal Information"] and [Edited: "Personal Information"] please help me resolve this. 

(edited)

8 months ago

0

user_kwomqe

3 Messages

I never received a refund for services I didn't use! 

8 months ago

0

XfinityJohnG

Official Employee

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1.8K Messages

Thank you for reaching out to us here @user_kwomqe. I can look at any prior tickets from here to see what is the status of any refund. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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8 months ago

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