I have been a customer for 20+ years. Getting ANY kind of assistance is virtually IMPOSSIBLE. The ONLY reason I haven't cancelled ALL services is that they finally have Bally's Sports so we can watch the Atlanta Braves (after we missed the first half of the season). Xfinity does not care about any of their customers regardless of how long you have overpaid for their services. They will not give you a fair deal if you want to downgrade to internet and home security only. They are essentially forcing me to CANCEL all services and sign up as a new customer to get any king of fair deal for internet and home security. On another note, today I tried to sign in from my phone to stream the football game on ESPN. I signed into my account and then opened the Xfinity app and approved the sign-in. The app said the sign-in was approved. I clicked on the game and it asked me to sign in again. It was a continuous loop of frustration. I missed a quarter of the game trying to get signed in. I can't believe I pay them the crazy amount I pay every month. I realize this is on me at this point. I just need to get over losing my comcast.net email address!