2 Messages
Horrible Customer Service
I’ve been trying for three hours to report an internet outage. Called the customer support number listed on google. Was connected to the “Solutions Center” who tried to hard sell a protection plan. They would not transfer me to a tech support number. So much for the solutions center.
Would someone please tell me a technical support number to call to report an outage?
Signed,
Angry and frustrated
XfinityVianney
Official Employee
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2.4K Messages
1 year ago
I'm sorry to hear about the difficulties you've faced in reaching out. I understand how frustrating it can be to try to get help and not receive the support you need. I'm here to assist you.
To report an internet issues or reach support on the phone, you can contact Xfinity's dedicated technical support directly at 1-800-XFINITY (1-800-934-6489). This number will connect you with the correct department to address your issue.
You can also check for any reported issues in your area on the Xfinity App. There, you can find any service alerts regarding your network or any issues in the area. Additionally, the status map online will help you investigate any possible interruptions nearby. These tools are really handy in situations like this.
If you've done this already, don't see anything listed. There is a chance we could have issues on the premises or just outside your location that aren't yet widespread.
I ask that you reach out privately, so we can cover the details of your account/network. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_6te2o0
2 Messages
1 year ago
I’m very sorry to report that the number you quoted in your message was indeed the number i called this morning. I received a hard sell on a new protection program from the “Solutions Center.” I called twice and was told BOTH times that they could not connect me to a technical support number from “The Solutions Center.” Ended up having to drive to a local store where they were able to tell me my modem was fried by lightning. Gave me a new modem with instructions on how to set it up through the app. Which did not work. The CM MAC number on the new modem was not in the system. And the QR code was too small for my camera to see. I ended up having to use a chat assistant to finally get it online again. To put it mildly, sir, your customer service is atrocious. I’m a nat’s eyelash from switching to Verizon.
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rwvey
Visitor
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1 Message
7 months ago
Comcast support is the worst of any company I ever dealt with. No chance to speak to a live person in the USA who speaks proper English. Yet, you get some Filipino on the phone - if you get a live person - who has no clue how to help you. We had an internet modem for years and it worked totally fine for us. last summer they told us that we have to turn it in and get a new modem. So I did this. This "new" modem was [Edited: "Language"], the fan ran 24/7 and since it is located in our bedroom, it needed to be replaced. So, I did and got another "new" modem. Since we got the first "new" modem we had intermittent loss of internet, and often the speed dropped to under 20 Mbps, we should have 500 or so. The old modem never had any issue for years, never ,lost connectivity and was always working perfect. The second modem we got did also not work as it should be. In the meantime they had sent a service guy, but he just changed the cable from the street to our house ...."there was water in the cable and now it should work fine" .... we hadn't had any rain for some two months. Long story short, earlier this year I finally had it and eventually got some dude via messages to "help" me....he said a service guy is coming to the house on Monday and i also should get a credit. Guy never showed on Monday, and when I contacted CC again, I was told there "was a glitch, which we have nothing to do with (comcast....)". He showed finally Tuesday, changed to another (#3) "new" modem. Now, this one worked for some 4/5 days and since Sunday the same [Edited: "Language"] happens again. No connection and extreme slow speed 19.2 it was today....
Called again the comcast number and get a live person in the Philippines on the phone. [Edited: "Inflammatory"], but are not responding when asked a simple question, and not even trying to help. The only thing that came out was that I need a "new" modem, a XB8 modem to give me the speed I am paying for. This call was extremely painful for me, as she implied that I am stupid. Which really [Edited: "Language"] me of. The call last ell over 45 minutes and I did not accomplish anything. I asked several times to be connected to someone in the USA, as this actually one of our rights, but she refused and said they have no customer service in the USA. I also was not able to get a supervisor on the phone. I am a 29 year Platinum customer but I am fed up with them.
My next step is to look for a new provider. COMCAST IS [Edited: "language"]!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(edited)
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