1 Message
Horrible Customer Service
I contacted Xfinity 6 days ago to set an appointment for my connectivity - internet speed well below my plan level. The next appointment was 5 days later. On the appointment day a tech called and asked if I still needed it and I responded yes. He no-showed anyway. I was able to reschedule for later that day through the app, but another no-show. I chatted with another rep who scheduled my appointment the next day but later received a text stating my appointment was hanged to a week later. Seriously?
Just like everyone else is experiencing, there isn’t a way to actually speak with a live agent over the phone.
So, I’m paying for a premium service but getting speeds at a much lower plan level - a huge scam!
I’m researching other options and intend to move my business elsewhere.
XfinityOrlandoM
Official Employee
•
2.2K Messages
1 year ago
@user_p6tzkj
I apologize for the frustrating experience you’ve had with Xfinity. It’s certainly disappointing when service appointments are missed, and I understand your frustration.
Let's take a deeper look into your account so we can get this issue resolved for you.
Go ahead and send me a DM please don't release any of your personal information here on the public Xfinity forms page.
To send a direct message:
Click "Sign In" if necessary
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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