4 Messages
Horrible Customer service
3rd attempt to write this. The contractor building the house next to mine pulled up the Comcast cable and broke it. This happened at noon and still nobody has shown up to fix it. It’s 6:30 pm now. I called and texted several folks that were rude and clueless. At first they both told me they could get someone here between 5-7 today but then changed the story until tomorrow afternoon between 2-4pm. Now I can’t work tomorrow and had to deal with [Edited: "Language"] people from xfinity. This service [Edited: "Language"]!! I’m on the phone with someone right now and getting the same [Edited: "Language"]. I know there are folks on standby to come out and fix stuff like this.
XfinityThomasC
Official Employee
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2.2K Messages
8 months ago
Hello, @Iwizimarki
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Iwizimarki
4 Messages
8 months ago
I lucked out and saw an actual Comcast guy at my neighbors and talked to him about what was going on. He checked and no ticket was ever generated to fix or bury my line so he put one in for me. Any more issues after this and I’ll drop Comcast for sure. They need to hire all new customer service folks who will actually work and not just say stuff they’re not actually doing.
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