3 Messages
Horrible Customer Service
I unfortunately have been a long term customer for 15+ years. I only stay with this [Edited: Personal Information] provider because I don't want to change my current comcast.net email and reprogram everything. If you need technical support be prepared to stay on the phone for 2 hours or more. TIP: The only way to get a live operator is to tell the robot you want to disconnect service.
Then you will probably be transferred to 2 or 3 different people and almost count on be disconnected at least once.
Also never trust in anything they tell you I have been lied to many times. If you ask to speak to their supervisor they will do everything to prevent that from happening.
[Edited: "Inflammatory"]
Witswits
New Poster
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4 Messages
2 years ago
So glad I left I even went back to tell others I can breath better after getting rid of Xfinity and a 358.00 monthly bill. No m,ore 40-60 minutes on hold for a operator. No more 140.00 equiptment charges.
cut my bill into a third and have everything and more of what i had.
I do understand why almost 400,000 left in the 4th Q of 2023.
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CCXanadu
Retired Employee
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300 Messages
2 years ago
@user_o7xymz We are always here and have many other means of contacting us other than over the phone if you'd prefer to communicate over a messaging platform. The benefit of a messaging platform is that you don't have to remain on one screen or app and you can respond at your convenience.
It works a little more like a text or email and the only "transfer" that would happen would be from one of us to another one of us because the original responder may be on a break or off shift. My colleagues and I have a great background in billing and troubleshooting and I have yet to see a situation that we have been unable to resolve.
Please let me know if you have any questions or concerns that we can be of assistance with.
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