3 Messages

Friday, May 26th, 2023 3:27 PM


Horrible Customer Service

Whatever what i do i have to speak to a [Edited: "Language"] robot. You guys essentially double rented out equipment a couple years back and one pack never came to my house. No i’m being charged for unused equipment and i have no idea where you guys shipped it too

Valued Contributor


406 Messages

11 months ago

I appreciate you reaching out on the forums, @Kdove98, but wish it were under different circumstances. We can definitely take a look at this equipment issue and try to get it resolved as quickly as possible.

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

forum icon

New to the Community?

Start Here