Visitor
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3 Messages
Horrible Customer Service
Whatever what i do i have to speak to a [Edited: "Language"] robot. You guys essentially double rented out equipment a couple years back and one pack never came to my house. No i’m being charged for unused equipment and i have no idea where you guys shipped it too
CCTimothy
Valued Contributor
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406 Messages
2 years ago
I appreciate you reaching out on the forums, @Kdove98, but wish it were under different circumstances. We can definitely take a look at this equipment issue and try to get it resolved as quickly as possible.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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