Visitor
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3 Messages
Horrible customer service
We were at an xfinity store to get a new remote control and questioned why our bill went up and ended up in a nightmare because the employee that was helping us didn’t know what he was doing and started messing with our account now almost 2 months later and about 7 hrs, yes 7 hours on phone with customer service and 3 trips to their store, our bill is still almost twice what it was to begin with! Evidently nobody in the whole xfinity empire can put our account back to what it was before their employee messed it up!!
XfinityJamesC
Official Employee
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745 Messages
2 months ago
Greetings, @user_9ab588! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear this happened with your account, and I can see why you would be frustrated, but you have definitely come to the right place for assistance
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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user_9ab588
Visitor
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3 Messages
2 months ago
ok i did that now what?
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user_9ab588
Visitor
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3 Messages
2 months ago
I did what you asked. haven't heard from anyone. Why do you waste more of my time?? Frustrating!!
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