HORRIBLE CUSTOMER SERVICE!!!

I have been with Comcast/Xfinity for many years.  As I'm sure everyone who reads this knows, customer service has went down the drain.  It is infuriating to call in about  concern, just to hear someone repeat what you said, and not understand what the actual problem is.  To have to constantly explain it in simpler terms while trying to understand what they are even saying, is ridiculous.  We are already frustrated and to have someone finally seem to understand what the concern is, just to it be incorrect later, is ridiculous.  Then to have to call back to go through the whole thing over again just puts the icing on the cake.

They are unable to help, they cannot transfer me to anyone that can, then today to have the rep say "Oh my God..." burns me to no end on top of her being rude and telling me she can't do nothing for me or transfer me.  I asked for a manager, and after 5 minutes of silence, she told me that her supervisor is not available for a few hours and she can't transfer me to anyone else for assistance.  Her name is Nancy.  I asked for her ID number when I first called in due to previous times I have called in and ended up "losing connection".    She said that they do not have one and that all I need is her name Nancy.  Like there are no others with that name working at Xfinity or the 3rd party service they use...  If it wasn't for the monopoly on the internet, I would have canceled all my services already.  For my home security, I actually got a back end number directly to a supervisor in the USA to reach out to for any issues.  She is even aware of how poor the customer service is...  I will pay the little extra for customer service, even sticking with Verizon for my mobile, even though there are much cheaper out there.  I would have switched to their internet, but they do not offer it in my area yet.  Oh I can't wait...  I have left AT&T because of their customer service, and then DirecTV when they merged.

To try and figure out how to contact corporate or to someone who may care, I had to actually Google it!!!  I mean, I couldn't even find it through my Xfinity home page.  When I asked the automated assistant, it gives me errors saying it doesn't work half the time!!!  Just a constant run around.  So here I am having to post something on the forum to put my frustration out there, as well as warn others of these horrible practices this company has.  THEY DO NOT VALUE YOU AS A CUSTOMER!!!