Horrible customer service, the worst experience

I am so tired of the amount of hoops that I have to jump through to get issues looked at earnestly and to speak with someone competent to fix it. I’ve been speaking with chat agents and customer service on the phone for 8 days already. If it’s not one thing, it’s the next. What started as a call to inquire about my internet speed turned into me having to re-agree to my plan, having to fight to keep my monthly bill amount which I agreed to before my move, and trying to be upselled on products I don’t need. 

so many times through this experience, I was told by several agents “take my word for it,” when it came to getting fees waived or ensuring that services would return to normal, and none of them—not a single word—was true. For instance, I was told that a technician visit would be free several times by one supervisor. When I asked for written confirmation of this (since this happened before and I was still charged), I was put on hold for 23 minutes as he “worked with another department to get this confirmation.” I had to speak with another supervisor, supposedly higher up than him, only to be told that he lied. There is no department that could send a written confirmation. I have a recording proof from this second supervisor that he blatantly lied. 

they put you on hold to try to get you to calm down. They transfer you through department after department to break you down just so you agree to the minimum that Xfinity will give you. This is truly deceptive behavior and I’m so tired of it. But Xfinity is the only game in town, so I’m stuck with them for as long as I live in this city. It’s bogus. 

why can’t the agents have all the information they need to truly solve problems. Why can’t it be easy to speak to an actual human. Why does Xfinity constantly pull the rug from under you.

when I called to mention my move of address and agreed to self install, the first two weeks everything was working fine (albeit slower speed, but that was on my for router placement until I did more unpacking). When I was ready to call and check that nothing else was wrong was when everything else started to fall apart. CONVENIENT. Now my tv service doesn’t work and my speed is lower than it was before. Oh but good thing I called because now I get a charge for a technician visit, a new modem, and a new tv box. Funny how that works. And I know it’s these agents faults. Only because it’s their job to make these things fail. I just know it. I can’t blame the agents fully because it’s their job, but I told them all to quit working for a corrupt company like Xfinity. Outsourcing these positions to save a dime and pay these people pennies.

and I don’t need a not or shill to comment on this “OH LET ME HELP YOU WITH YOUR PROBLEMS. DM ME YOUR INFO. YOU HAVE MY WORDDDD THAT YOUR PROBLEMS WILL BE FIXED WITH ME.” No it won’t. [Edited: "Language"]