Horrible customer service technical issues

My second attempt at writing this, due to connectivity issues that seems to be a daily occurrence. We have had nothing but issues.Since we moved to colorado springs, we've been xfinity.Customers for twenty years plus. To start we do not get the football game.The colorado football game to be exact when we are colorado residents.Any local games are not included! When we moved to the springs, we thought that was strange as we came from littleton, which is closer to denver. Not a single employee could give us an answer.Now, on to the technical issues, we are lucky.If we can watch a show without any kind of pixelation or service interruption. We have had two or three technicians Come out to try to fix this problem, Each telling us there's really nothing they can do. We have a peacock subscription that we were paying for and we're told that with our services, it should have been a free subscription which we cannot access employees telling us it's not their problem. Internet is also a hit or miss it.Goes in and out weekly making us have to relog in all of our smart products. You think that customers that have been loyal for twenty plus years would have maybe a break in the bill here.And there, or something done, as a perk, that's nonexistent, we would have to leave and then come back to get a break in our bill. Defeats the purpose of having loyal customers. Customer service, they could care less. They are not helpful will ignore you in the chats or give the run around one issue take 3 hours + just to find out there is nothing they will do. And that's 3 hours of being passed around from one person to the next. So now we are left with and very expensive service that we barely can use working from home is extremely hard with a finicky internet subscription services that should be a perk but we have to pay for any way as no one can fix issues. Last attempt at keeping a loyal customer.