Horrible customer service on chat

I called today to set up service (construction) they told me “ that’s a full day job they will come today and call you tonight” ummm? I had to call the cancellation line to get someone in the United States who told me they put it down as a low wire and the service call made no sense. United States customer support gave a ticket number and said construction department would call me and if they don’t reach out on chat. No call no show nothing used chat they said we are in India we can help with that call tomorrow.

all around horrible service and customer support

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XfinityThomasA

Official Employee

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3.3K Messages

7 hours ago

user_ukhilt - Thank you for choosing Xfinity and taking the time to provide feedback. We'd appricate the oppurnity to help in every way we can and turn this feeling around. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
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Customer Service

user_ukhilt

Horrible customer service on chat

XfinityThomasA

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