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user_xy3g5u
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2 Messages

Thursday, July 3rd, 2025 2:50 PM

Horrible customer service. Need help

I’ve been trying to troubleshoot my internet for weeks. It’s impossible to get a human on the phone, I finally reached someone yesterday who said they would call back to confirm the service was fixed and it still isn’t. How do I get any help? I’m calling a new provider today, this is ridiculous. 

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Updated 

22 hours ago

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XfinityChristy

Official Employee

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2.1K Messages

22 hours ago

 

user_xy3g5u I'm so sorry to hear you've been having internet issues for so long. That's definitely not the experience we want for our customers, and I truly appreciate you reaching out on the Xfinity Community Forums about it. I'd like to look into this for you and see how we can get it fixed. To get started, please send me a direct message with your full name and address.
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_xy3g5u

Visitor

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2 Messages

Okay, I sent a message but not getting any response. 

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22 hours ago

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