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user_ckc9ui
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Sunday, September 8th, 2024 10:21 PM

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Horrible customer service in store and over the phone.

This is my second bad review about a completely separate issue. This time, I paid off my IPhone in store and switched phone service to T-Mobile. The woman in the store helping me said she could not print out a statement showing I paid it off to give to T-Mobile for reimbursement and that I’d have to call their customer service. After about 4 hours all together of being told I would have it in my e-mail within 24 hours, countless times of getting the wrong document and 3 trips to the store I am still without any proof that I have paid the phone off. 

Question

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Updated 

8 months ago

18

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XfinityEmilyB

Official Employee

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2K Messages

8 months ago

@user_ckc9ui Thank you for bringing your experience to our attention so we can help you get proof that your phone is paid off. Are you able to view the remaining ($0) balance remaining on your iPhone through your Xfinity Mobile account? 

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user_ckc9ui

5 Messages

@XfinityEmilyB​ No I’m not, now that it’s paid off and I’ve switched providers my mobile account no longer exists. In my app, phone customer service can not access it and no one in the store can’t help. T-Mobile needs it to specifically say how many payments I made towards the phone before I paid off the remaining balance.

8 months ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

@user_ckc9ui I appreciate you getting back to me so we can continue working together. I'd like to take a look at what options I have from my side. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ckc9ui

5 Messages

Ok I did. Thank you.

8 months ago

0

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