Horrible customer service! Horrible communication of outages!

HOW can Xfinity be such a huge company and provide the service or lack their of? One would assume that the maintenance team in all areas have a schedule, a know before you go type of thing, as to what area they will be working in. Why can the customers not receive the same kind of schedule? I mean the majority of the world is currently working from home, so why can we the customers not receive a simple email this way we can schedule our workday, with conference calls, around the outages? Then you get the round and round BS with automated phone system & IF you get a human they really don’t know what to say except “we apologize there’s a technician in your area”. 
completely unacceptable when this is definitely a company that has the capability of sending an email with maintenance schedule! They don’t miss a month with sending an email about my bill! Definitely looking for better options!