Horrible Customer Experience

I have been trying to connect with a Rep for assistance for over 30 minutes! The first two calls the automated system had me going through a loop, for about 7 minutes each, then disconnected. The third time, it was 12 darn minutes! During my initial call, I wasn’t frustrated. By the time I got a live rep on the phone, I just wanted to cancel my service, so I asked to be transferred to do so. Once transferred, I gave the rep my name, after explaining the issue and frustration. I let her know I just wanted to cancel. The line went silent. I know that tactic—they put you on mute until you disconnect! This is asinine! Trying to get customers to use automated systems when trying to handle business is not ideal! I’m currently in school and require internet, but I’ll make the sacrifice to use the library just to cancel my services with this company due to their lack of customer service! How can I get this done ASAP!!!