Visitor
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1 Message
Horrible Customer "CONTROL" policies are out of control
I've never had so much trouble trying to buy a new phone. The ages of people on our account range from 37 to 84. And when I make any of them a manager, they still can't buy a phone. I, as the primary account holder, has to be present for every purchase transaction which is STUPID. I don't put people on my account who don't pay their bills and I sure don't make them a manager unless I trust them. I get the impression that Xfinity doesn't want to sell me a phone. I don't know how you stay in business with policies like that. Utterly ridiculous.
XfinityJamesC
Official Employee
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2.9K Messages
7 hours ago
Greetings, @user_sjp4he! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this account permission issue. You have definitely come to the right place for assistance.
I can definitely understand why this would be frustrating, especially considering the circumstances with your account. I did a little research and discovered that primary account holders are the only ones able to purchase a new Xfinity Mobile device because those purchases require a one-time pin confirmation that can only be sent to the legal account holder. This security measure ensures that only the primary account holder, who has full access and control over the account, can authorize such transactions, while other users will have more limited access. I will admit, there are circumstances where this can be a little too strict, but this structure was designed to maintain account security and management integrity in order to keep you, and everyone else, safe from unwanted or unintended transactions.
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