Horrible company

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello, @user_axfy4r. Thank you for creating a post within the Xfinity Community Forum regarding your concerns. You've come to a great place for support! Our Digital Care Team can address anything account related, from service(s) and equipment, to billing and more! Could you please send our team a direct message to continue? We're happy to review anything you still need help with today :)

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!