Visitor
•
3 Messages
Horrible Company
Xfinity is a horrible company and the customer service is awful!! I wish my area allowed Verizon because I would switch in a heartbeat. You all increased my bill without notifying me and instead of a refund my account was credited. I cannot stand this company!! The internet is always slow and they have the nerve to increase the monthly charge.
XfinityAbby
Official Employee
•
215 Messages
13 days ago
Hello @user_buihho. Thank you for reaching out on our Community Forum. I am sorry that you have had a bad experience. We certainly don't want that to be the case. Any time that there is a bill increase or a promotion ending, there is a notice on the PDF statement of your bill. I would be happy to review the account and explore ways to help you reduce your monthly billing.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0
user_3f1aba
Contributor
•
15 Messages
13 days ago
[Edited: "Inflammatory/Solicitation"] The. BBB contacts Xfinity and a representative from Xfinity that is helpful contacts you quickly and tried to resolve your issue. Mine could be, I just don't trust they fixed it, but at least I got a response faster and a helpful person!
(edited)
1