Visitor
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1 Message
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times. Outages are long, reaching 20 hours. This is completely unacceptable.
XfinityMarcus
Official Employee
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2.1K Messages
11 hours ago
user_081pq6 thank you for using the Xfinity Community Forums page to reach out. Our Forums team is happy to assist you with getting your internet connection working as intended again, as 25 disruptions is incredibly too many. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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