Visitor
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2 Messages
Horrible automated service
The automated service for xfinity is the worst I have EVER encountered. Options are limited, and there is no apparent way to reach an actual person. In addition, even after sending a link that is supposed to help, it requires you to essentially start the verification and explanation process all over again. The entire team that mapped out this process should be replaced.
XfinityPaula
Official Employee
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1.6K Messages
8 hours ago
Good morning user_1zxud6. Thanks for reaching out to us here on our Xfinity Forums. I'm sorry for the trouble that you are having. I know automated systems can be the worst to deal with when trying to find help. Fortunately you found an amazing team here that should be able to help out. Real people with real knowledge and experience!
What trouble are you having with your account or services?
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